Questions for Contractors
Selecting the Right Contractor: Key Questions to Ask Before Hiring
Your home is one of your most significant investments, and when it comes to remodeling, getting exactly what you want requires choosing the right contractor. Both you and your contractor will have a vision and a plan, but it’s essential to ensure your expectations align before work begins.
Many homeowners focus on timing and cost, asking questions like, "When can you start?" "When will it be finished?" and "How much will it cost?" While these are important, they aren’t enough. A successful remodeling project requires asking the right questions to verify credentials, business practices, and experience.
Essential Questions to Ask Before Hiring a Contractor
1. How long have you been in business?
Experience matters. A well-established contractor with a proven track record is more likely to deliver quality results and reliable service.
2. Who will be assigned as project supervisor?
You need to know who is overseeing your project, their experience level, and how communication will be handled throughout the process.
3. Who will be working on the project? Are they employees or subcontractors?
Some contractors use their own team, while others rely on subcontractors. If subcontractors are involved, ask who they are, their experience, and how they are managed.
4. Does your company carry workers' compensation and liability insurance?
Never assume a contractor is insured—always verify their coverage. Ask for proof and call the insurance provider to confirm it is active and current.
5. What is your approach to a project like this?
Every contractor has a different process. Understanding their workflow, project timeline, and communication methods can help set expectations.
6. How many projects like mine have you completed in the past year?
This question helps gauge whether they have experience with your type of remodel. More experience often means fewer surprises and better execution.
7. Can you provide a list of references from similar projects?
Reputable contractors should provide a list of past clients. Follow up with references and, if possible, visit completed projects to assess their work.
8. Can you provide a list of business referrals or suppliers?
A contractor with strong relationships with suppliers and vendors is more likely to be reliable and have access to quality materials at better prices.
9. What percentage of your business comes from repeat customers or referrals?
A high percentage of repeat and referral business is a good indicator of customer satisfaction and trustworthiness.
10. Are you a member of any national trade associations?
Membership in professional trade organizations can indicate a commitment to industry standards, continuing education, and ethical business practices.
11. Have you or your employees received any special certifications or training?
Certifications such as:
- Certified Remodeler (CR)
- Certified Remodeler Specialist (CRS)
- Certified Lead Carpenter (CLC)
- Certified Kitchen & Bath Remodeler (CKBR)
These demonstrate expertise and commitment to professional development.
Trust Your Instincts: Pay Attention to What’s Missing
Sometimes, it’s not just the answers that matter—but what is left out. If a contractor:
- Hesitates to provide references
- Avoids discussing insurance or licensing
- Cannot clearly explain their process
It may be a red flag that they lack the necessary experience or reliability.
Choosing a Contractor You Can Trust
Unlike a financial advisor or attorney, your contractor will be in your home daily and become a part of your routine. They will see your morning habits, family life, and even how well your pets behave. This makes it even more important to choose someone you feel comfortable communicating with and trust to complete the job professionally.
Taking the time to ask these questions and do your research will help ensure a smooth and successful remodeling experience.
